Services: IT Operations

IT Support

TSI will leverage our unsurpassed expertise in core IT to craft a solution that is best for your environment whether that is on a managed services, project, or variable cost arrangement. We will be an extension of your business allowing your resources to focus on mission critical and new initiatives that add value to your organization. This foundation has established numerous long term relationships with clients across many industries that look to TSI as their total technology solutions provider.

Our IT support program is designed to provide network management, maintenance, and quality service primarily to small to medium sized businesses. Depending on your needs, TSI can act as your IT staff and provide all required network and computer services or supplement the IT staff you already have in place. The TSI support team is made up of Microsoft Certified professionals with years of real-world IT experience.

The goal of our support program is to free companies from the burden of maintaining and supporting their own IT staff and structure. The costs associated with this process can be prohibitive for smaller companies and increase as the reliance on the technology increases. TSI can help to overcome this by providing only those services that each company might need, rather than the company having to hire and maintain a full staff of their own.

These services include:

• Help desk services for Managed Clients
• Network and Application Monitoring
• Break/Fix Services including Root Cause Problem Resolution
• Vendor Analysis and Selection
• Patch Management Software Updates
• Server and PC Lifecycle Management
• System and Data Backup Services
• Telecom/VOIP Services
• Active Directory Management/Security
• Firewall Installation, Configuration, and Management
• Printing Solutions

Upgrade Services: TSI can help expand and extend system capabilities across your enterprise through hardware and software upgrades. We will create a well planned strategy and project plan ensuring integrity of data and elimination of disruptions.